The Board Chairman of the authority, Frank Davies, has revealed that thirteen employees of the Driver and Vehicle Licensing Authority (DVLA) have been interdicted and that three others have had their appointments terminated because of staff indiscipline.
He warned staff to live above reproach and exhibit behavior that would be an inspiration to others, saying the board would not shield anyone who broke the authority’s disciplinary code.
Although the DVLA had made commendable strides in streamlining services and cutting processing times, he said there were still difficulties, including delays in printing driving licenses, attitude problems on the part of some staff, and an increase in cases of indiscipline and unruly behavior.
On Wednesday, Mr. Davies spoke at the opening of the 2023 mid-year review conference and the beginning of the 25th anniversary celebration in Sunyani, in the Bono Region.
“Delivering quality service through optimization: A panacea to consolidate our gains” was the theme that it was organized around.
Mr. Davies urged the staff to look for creative ways to enhance their operations and service delivery.
In order to advance road safety and environmental sustainability, he said, it was important to investigate new trends in line with international best practices. Such cutting-edge client-benefit solutions, he added, remained at the forefront of technological advancements.
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Mr. Davies urged the staff to embrace change and view obstacles as chances for improvement.
He assured them that the DVLA was dedicated to creating a client-focused business that would lead the way in technological development.
Justina Owusu-Banahene, the Bono Regional Minister, praised the DVLA for working hard to bring sanity into its procedures by reducing extortion and delays.
The DVLA was urged by Ms. Owusu-Banahene to digitize the process of renewing driving permits and vehicle registrations. He said, “Patrons are looking forward to a day when they can sit in the comfort of their homes and through technology renew their driver’s license and vehicle registrations”.
She claimed that some members of the public had also questioned the reliability of some of the vehicles that were on the road, particularly some fairly old heavy-duty trucks that broke down and created unneeded traffic jams.
Ms. Owusu-Banahene urged the DVLA to operate in accordance with the principles of excellence, integrity, professionalism, and dependability.
